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Frequently Asked Questions (FAQ)

Yes! Every purchase made at EverSeason is automatically protected by our 7-day satisfaction guarantee. You have a full week to test your product, and if, for any reason, you’re not satisfied, you can request a refund through our support email (contact@everseason.ca) — quick and hassle-free.

For more details, please visit our Terms of Use page.

We are the official online store for our curated seasonal and occasion-based collections. By purchasing directly from EverSeason, you’re guaranteed to receive authentic, high-quality products that align with our commitment to reliability, safety, and satisfaction.

Absolutely. Your safety is our priority.

Our website uses 256-bit SSL encryption, the same level of security used by banks, and is continuously monitored to protect against fraud and unauthorized access. No sensitive information is ever stored on our servers.

All orders come with internationally valid tracking codes, so you can monitor your delivery every step of the way directly on our website.

Suppliers typically take up to 5 business days to provide a tracking number.

If you haven’t received your tracking info after this period, please contact us via email at contact@everseason.ca.

You can find detailed information on returns and exchanges on our “Refund Policy” page.

Our delivery time typically ranges from 2 to 5 weeks after shipment, depending on the destination and customs processing time.

You’ll receive your tracking code within 7 business days after payment confirmation.

Some orders may experience delays due to customs inspections or seasonal volume (especially between November and February). Rest assured — your order will arrive safely!

If you ordered multiple items, you may receive them separately with different tracking numbers.

Important Information

  • If the postal service makes three failed delivery attempts and the item is returned to sender, we cannot offer refunds for unclaimed packages.
  • Please ensure your shipping address is complete and accurate. We are not responsible for delays or losses caused by incorrect or incomplete addresses.
  • Returned items may be re-shipped upon request, with re-shipping costs paid by the buyer.
  • Shipping times depend on international logistics and customs processing. Delays are rare but possible, especially during high-demand seasons.
  • Tracking updates may take time to appear, sometimes up to 20 days or more during transit.
  • The average delivery time is 4 to 8 weeks, with some orders arriving in about 45 days.
  • In the unlikely event of a lost package, EverSeason will issue a store credit equal to your purchase value, so you can reorder.
  • For imported products, local customs may apply taxes. Under international law, items valued under $100 USD are typically not subject to import taxes, but this may vary by region.

⚠️ Seasonal Delays:

  • November to February: High postal volume can extend delivery times.
  • Chinese New Year (approx. Feb 11–25): International logistics slow down, adding up to 15 days to estimated delivery times.

By completing a purchase on EverSeason, you agree to our terms of purchase, returns, and shipping policies, including the estimated delivery timelines.

Customer Support

Our support team is always ready to assist you!

📧 Email us at: contact@everseason.ca

Or send us a message directly via our Contact Us page.

We’ll be happy to help with any questions or concerns.